Shipping policy

Shipping Policy

At PluggedByMkay, we are committed to processing and dispatching orders as quickly and efficiently as possible. Please read this Shipping Policy carefully before placing an order. By placing an order with us, you agree to the terms outlined below.

Order Processing

Orders are processed and dispatched either the same day or the next business day, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation.

Shipping Carrier

All orders are shipped exclusively via Royal Mail. Delivery services, estimated delivery times, and tracking availability are determined by Royal Mail.

Dispatch Cut-Off Times

To ensure your order is dispatched on the same day, the following cut-off times apply:

  • Standard Orders: Orders placed before 7:30 AM will be dispatched the same morning. Orders placed after 7:30 AM will be dispatched the following business morning.
  • Next Day & Two Day Delivery: Orders must be placed before 7:30 AM to qualify for same-day dispatch. Orders received after this time will be dispatched on the next business day, which may affect the expected delivery date.

Delivery Estimates

Royal Mail delivery timeframes are estimates only and are not guaranteed.

Products that include “9-14” in the product title are estimated to arrive within 9-14 business days from the date of dispatch.

Please note that delivery times may be extended due to circumstances beyond our control, including but not limited to:

  • Postal or courier delays
  • Weather conditions
  • Customs processing
  • High shipping volumes
  • Public holidays
  • Other unforeseen disruptions

While we aim to dispatch all orders promptly, we cannot guarantee delivery by a specific date.

Pre-Order Items

Products marked “PRE-ORDER” are not immediately available for dispatch.

These items may take 9-14 business days or longer to arrive, depending on supplier processing times, stock availability, shipping schedules, and other unforeseen circumstances.

By purchasing a pre-order item, you acknowledge and accept that delivery may take longer than the estimated timeframe.

Shipping Responsibility

Once your order has been dispatched and handed over to Royal Mail, responsibility for the shipment transfers to the courier.

PluggedByMkay is not responsible for:

  • Delivery delays
  • Lost parcels
  • Stolen parcels
  • Packages damaged during transit
  • Missed delivery attempts
  • Orders delivered to an incorrect address provided by the customer

Any delivery-related issues after dispatch must be raised directly with Royal Mail.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information provided at checkout is accurate and complete.

We are not responsible for orders delivered to an address entered incorrectly by the customer.

Refunds, Replacements & Reshipments

Once an order has been dispatched, PluggedByMkay does not offer refunds, replacements, or reshipments for:

  • Delivery delays
  • Lost or stolen parcels
  • Parcels damaged during transit
  • Courier-related issues
  • Delays affecting “9-14” delivery products
  • Delays affecting PRE-ORDER items

Refund requests made solely due to shipping delays or courier issues will not be approved.

Policy Updates

PluggedByMkay reserves the right to amend or update this Shipping Policy at any time without prior notice.

Contact Us

If you have any questions regarding your order before it has been dispatched, please contact us:

Business Name: PluggedByMkay

WhatsApp: +44 7919 163956